Being a Leader; not differently challenging from being a Dad. Happy Father’s Day
As I was sitting in the park watching over my 5-year-old daughter my thoughts wandered on how and what role I could play in her development as a strong, sincere, adult who wants to do something significant and meaningful with her life and be a good human being. I realized […]
5 reasons why Empathy is a critical behaviour to work on to be a truly Customer Centric organization.
I am obsessed with the power of empathy and could go on and on about how it enables so many different behaviour competencies that are critical for success for professionals, teams and organizations. ( Leadership, Communication, Collaboration, Negotiations, Conflict resolution…and more. ) But perhaps an area where its impact is […]
Designing a Behavioural Skills Program that actually works
https://www.youtube.com/watch?v=NUbssIMihoUAt Bluesky Learning we envision a world, where all learning is impactful, engaging and fun for everyone. But when learning has to translate into concrete actions and sustained habits, it becomes challenging to design a program that can address this – primarily because changing behaviours is hard work – our […]
Behavioral Skills: Connecting the dots from knowledge to action – Client story
Many large and mature organizations with an organized HR function, usually go through an intense process of crafting the behavioral competencies that they want all the employees to demonstrate at large. Sometimes, these are called leadership behaviors, success factors, or culture pillars. These are the factors that are highly valued […]
The Human element in customer centricity
Customer centricity took centre stage in January with a couple of interesting projects for 2 completely different industries. Putting the customer at the centre of all action should be a no-brainer for any organization in any business, and yet, every day we are all subjected to mediocre customer experiences. This […]
Virtual Team Building Activities
With the advent of the pandemic, we all have had to scamper into the safety of our homes, while abandoning our plush offices. With our office spaces cordoned off, we lost not just our comfortable desks and hot coffee at the cafeteria but also the watercooler chats and casual catch-ups. […]