Designing a Behavioural Skills Program that actually works
But when learning has to translate into concrete actions and sustained habits, it becomes challenging to design a program that can address this – primarily because changing behaviours is hard work – our own and that of others. So, I have put together a few questions that can help you design a behavioural skills program that actually works irrespective of whether it is virtual, digital or physical.
The 5 Questions
- Where am I?
- What’s in it for me?
- Now what?
For example, if we want to design a communication skills program for first-time managers, your content is likely to start with saying what communication skills mean and go on to say why it is relevant for that particular person in that particular role.
But most of that content is actually fairly commonsensical. For example, the one element which is talked about a lot in communication skills is effective listening. Everyone knows that effective listening is important in communication.
So you have to go beyond that learning and actually make it relevant for the audience. So how do we do that?
- Now, what do I do with all this knowledge?
- How do I make this change?
- How do I make it part of my working style going forward?
Bhaskar Thyagarajan, CEO & Founder – Bluesky Learning